Prestige Casino help and contact

Channels

A telephone line is not listed by the operator and the chat hours are not published, so an e-mail is the channel that leaves a record when the chat is not answered. A refund request is accepted within one month of the transaction and only for an amount equal to or above the cash balance, and bonuses are deducted before the refund is calculated.

Before the chat is opened

• The account e-mail address is ready to be pasted.
• For a payment, the transaction reference, the date and the method are copied from the cashier history.
• An error is captured as a screenshot rather than described.
• One question is asked per message, and a second topic is raised after the first has been answered.
• A verification query names the document that was uploaded and the date.

When e-mail is the better channel

Documents, refund requests and any dispute are sent by e-mail, because the answer is then on record and can be referred to later. A useful message names the account e-mail, the amount, the date, the method and the question in one sentence, with the files attached rather than pasted.

Written terms and responsible gambling

Deposit limits, cool-off periods, self-exclusion and account closure are set by contacting support in the chat or by e-mail, and the setting is applied to the account. Where an agent's answer differs from the published terms, a confirmation by e-mail is requested before the account is acted on.