Prestige Casino account: sign-up and login
An account at Prestige Casino is opened in about two minutes, is confirmed with an SMS code, and has its welcome bonus chosen on the first screen so that the offer is attached to the first deposit without a second visit to the settings. The name entered at registration is compared with the identity document at the first withdrawal, which is where a mismatch is most often discovered.
Creating the account
- A welcome bonus is selected, or the option to continue without one is chosen.
- The e-mail address, the telephone number, a password and the account currency are entered.
- The full name and the date of birth are added.
- The SMS code that arrives on the telephone is entered.
- The lobby, the cashier and the rewards section are opened on the next screen.
A fiat account also records the place of birth, the address and the payment method, whereas an account funded in cryptocurrency is allowed to play as soon as it has been opened. One account per person is permitted, and accounts that share an e-mail address, a telephone number, an IP address, a household address or a device are treated as duplicates and closed.
Logging in
The registered e-mail address and the password are used in any desktop or mobile browser, no separate mobile account exists, and the interface is switched between English, French, German, Italian, Polish and Portuguese in the account settings. On a shared device the browser's offer to remember the password is declined, and the session is logged out when play has finished.
Verification
Fiat players are verified at the first withdrawal, further documents may be requested by the operator at any time, and the files are processed within up to five business days. A withdrawal whose documents have not arrived within its forty-eight-hour pending period is cancelled and returned to the balance, so the files are best uploaded in the first week.
| Document | Requirement | Checking time |
|---|---|---|
| Government ID | passport, driving licence or ID card with name, photo and signature | up to 5 business days |
| Proof of residency | utility bill not older than two months | up to 5 business days |
| Payment card | photo of both sides with the security code and middle eight digits covered | up to 5 business days |
| Additional, on request | bank reference, source of funds, confirmation of deposit | case by case |
Scroll horizontally to see the full table
Withdrawals from five thousand dollars upwards may be audited for up to seven business days, during which transaction records and gameplay are reviewed, and a request placed before the files are on record is cancelled at the end of the pending period.
When access fails
- Forgotten password: a reset is requested through the live chat or by e-mail to support@casinoprestigemail.com.
- SMS code not received: the telephone number is checked for a typing error and the code is requested again.
- Account closed after a self-exclusion request: the closure stands for the period that was chosen.
- Withdraw option unavailable: documents are outstanding, or a bonus is still being wagered.
- Balance shown in euros: the chosen currency was not available at deposit, and the conversion followed the bank rate.
Frequently asked questions
What is needed to register at Prestige Casino?
An e-mail address, a telephone number, a password, a currency, the full name and the date of birth are entered, and the account is confirmed with an SMS code.
Can play start before verification?
Yes, verification is requested at the first withdrawal for fiat players, and a crypto account is allowed to play immediately.
Which documents are accepted?
A government ID with a photo and signature, a utility bill not older than two months and a photo of both sides of the payment card with the sensitive digits covered.
How long does verification take?
Documents received in a clear format are processed within up to five business days.
Can a second account be opened in the same household?
No, one account per person is permitted, and accounts sharing an address, a device or a telephone number are closed as duplicates.